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    <pubDate>Sat, 04 Feb 2012 23:11:02 -0600</pubDate>
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    <item>
      <title>[Salaries] nihao</title>
      <link>http://www.kprofessionals.com/phorum/read.php?7,2377,2377#msg-2377</link>
      <author>liu</author>
      <description><![CDATA[nihao]]></description>
      <category>Salaries</category>
      <guid isPermaLink="true">http://www.kprofessionals.com/phorum/read.php?7,2377,2377#msg-2377</guid>
      <pubDate>Sat, 04 Feb 2012 23:11:02 -0600</pubDate>
    </item>
    <item>
      <title>[Professional Education] ISiM Special Lecture (19)-“Second level gatekeeping and Content Concentration in Twitter: An Analysis of the 2009 Gaza Conflict”</title>
      <link>http://www.kprofessionals.com/phorum/read.php?8,2376,2376#msg-2376</link>
      <author>Angrosh</author>
      <description><![CDATA[International School of Information Management
University of Mysore

ISiM Special Lecture (19)

“Second level gatekeeping and Content Concentration in Twitter: An Analysis of the 2009 Gaza Conflict”


by
Prof. H. Raghav Rao 

SUNY Distinguished Service Professor
Management Science and Systems Department, 
University at Buffalo,State University of New York
 USA



Date and Time:  January 16, 2012 : 11:00 AM




You are cordially invited




Dr.Shalini R Urs
Executive Director and Professor




Talk Abstract: 

Twitter is a social news site in which various types of information are re-circulated and reinterpreted by individual users. The talk will provide an overview of a research study conducted by Hazel Kwon, Onook Oh, Manish Agrawal and H. R. Rao. The research study explores the pattern of Twitter users’ selection of news contents, defining their practice as the ‘second-level’ gatekeeping. By analyzing user-selected contents in Twitter about the 2009 Israel-Gaza conflict, the study finds: first, while a variety of contents were selected and redistributed by Twitter users, the aggregation of these selections over-represents a small number of prominent content providers; second, Twitter users’ selection is not constituted randomly, affected by hyperlinks structure and content types; third, temporal analyses revealed that social media sites and traditional media are prominently selected in a later stage of news lifespan.
Speaker Bio: 

Dr. H. Raghav Rao is SUNY Distinguished Service Professor,Management Science and Systems Department, at the University at Buffalo, State University of New York, USA.  Prof. Rao got his PhD from Purdue University, MBA from Faculty of Management Sciences, Delhi University, and B. Tech from the Indian Institute of Technology, Kanpur
Professor Rao’s interests are in the areas of management information systems, decision support systems, e-business, emergency response management systems and information assurance. He has chaired sessions at international conferences and presented numerous papers. He also has co-edited four books of which one is on Information Assurance in Financial Services. He has authored or co-authored more than 175 technical papers, of which more than 100 are published in archival journals. His work has received best paper and best paper runner up awards at AMCIS and ICIS. Dr. Rao has received funding for his research from the National Science Foundation, the Department of Defense and the Canadian Embassy and he has received the University's prestigious Teaching Fellowship. He has also received the Fulbright fellowship in 2004. He is a co-editor of a special issue of The Annals of Operations Research, the Communications of ACM, associate editor of Decision Support Systems, Information Systems Research and IEEE Transactions in Systems, Man and Cybernetics, and coEditor-in-Chief of Information Systems Frontiers. Dr. Rao also has a courtesy appointment with Computer Science and Engineering as adjunct Professor. Prof Rao is also the recipient of the 2007 State University of New York Chancellor's award for excellence in scholarship and creative activities. In 2010, Professor Rao was appointed a SUNY Distinguished Service Professor and is the only School of Management Professor to be honored as a SUNY Distinguished Service Professor, which represents a promotion in rank above full professor. 



For further details visit www.isim.ac.in

INTERNATIONAL SCHOOL OF INFORMATION MANAGEMENT
University of Mysore, Manasagangotri, Mysore -570006
Ph: +91-821-2514699 | Fax: +91-821-2519209 | office@isim.ac.in]]></description>
      <category>Professional Education</category>
      <guid isPermaLink="true">http://www.kprofessionals.com/phorum/read.php?8,2376,2376#msg-2376</guid>
      <pubDate>Sat, 14 Jan 2012 04:03:16 -0600</pubDate>
    </item>
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      <category>General Discussion</category>
      <guid isPermaLink="true">http://www.kprofessionals.com/phorum/read.php?6,2375,2375#msg-2375</guid>
      <pubDate>Sat, 24 Dec 2011 00:12:46 -0600</pubDate>
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      <category>Career Guidance</category>
      <guid isPermaLink="true">http://www.kprofessionals.com/phorum/read.php?4,2374,2374#msg-2374</guid>
      <pubDate>Fri, 16 Dec 2011 08:35:38 -0600</pubDate>
    </item>
    <item>
      <title>[General Discussion] ISiM Special Lecture (18) - Industrial Internet</title>
      <link>http://www.kprofessionals.com/phorum/read.php?6,2373,2373#msg-2373</link>
      <author>Angrosh</author>
      <description><![CDATA[International School of Information Management
University of Mysore

ISiM Special Lecture (18)

“Industrial Internet”

by

Dr. Abhinanda Sarkar
Principal Scientist
Software &amp; Analytics
GE John F Welch Technology Centre
Bangalore 
 


Date and Time: December 15, 2011 : 11:00 AM

You are cordially invited

Dr.Shalini R Urs
Executive Director and Professor










Abstract: 

While the Internet in the last 20 years has connected the entire world by connecting the communication devices such as the computers, mobiles and others, the Industrial Internet is about the next stage of Internet. The Industrial Internet is all about connecting millions of the machines that help to move, cure, power and build the world we live in. The Industrial Internet is Facebook for jet engines: real-time status updates that help aircraft technician’s do maintenance more efficiently, which keeps passengers on the move. Its &quot;care traffic control:&quot; algorithms that smooth operations in ERs so patient wait times are shorter. And its rail Movement Planner: software that crunches data from locomotives on the move to increase average network speed by 2 to 4 miles per hour, which saves approximately $200 million in capital and expenses per year. The Industrial Internet is all of these innovative solutions and so many more, saving customers money and connecting our world. GE’s software engineers have developed this Industrial Internet to make our lives much better by connecting various machines that are part of our daily lives.


Speaker Bio: 

Mr. Abhinanda Sarkar is currently Principal Scientist, Software Sciences and Analytics, in GE Global Research and is based in the GE John F Welch Technology Center in Bangalore. In this role, Abhinanda works with GE research and engineering teams as they design software and solutions built around data mining, modeling, and optimization.  He is also Manager of the Edison Engineering Development Program for high-potential engineering talent. Earlier in GE, Abhinanda has served as a Lean Six Sigma Master Black Belt and has led and contributed to services technologies for GE Energy and GE Capital focused mostly on risk management and reliability. In a research career with GE, IBM, and MIT, Abhinanda’s publications and patents have been in applying statistical and probabilistic methods to areas such as wind energy forecasting, bond market analytics, biomedical text mining, content-based image retrieval, wireless network interference, gravitational wave detection, etc. 
Dr Sarkar received his B. Stat and M. Stat degrees from the Indian Statistical Institute (ISI) and his PhD in Statistics (with a minor in Economics) from Stanford University, USA. He taught Applied Mathematics at the Massachusetts Institute of Technology (MIT), USA, for several years while pursuing research interests in time-frequency methods in stock prices and mutual fund ranking dynamics. He has also been visiting faculty at Stanford and ISI. While at IBM Research, he received invention achievement awards for his work on pricing of e-commerce services.



For further details visit www.isim.ac.in

INTERNATIONAL SCHOOL OF INFORMATION MANAGEMENT
University of Mysore, Manasagangotri, Mysore -570006
Ph: +91-821-2514699 | Fax: +91-821-2519209 | office@isim.ac.in]]></description>
      <category>General Discussion</category>
      <guid isPermaLink="true">http://www.kprofessionals.com/phorum/read.php?6,2373,2373#msg-2373</guid>
      <pubDate>Fri, 09 Dec 2011 00:22:15 -0600</pubDate>
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      <category>Career Guidance</category>
      <guid isPermaLink="true">http://www.kprofessionals.com/phorum/read.php?4,2372,2372#msg-2372</guid>
      <pubDate>Wed, 30 Nov 2011 06:35:56 -0600</pubDate>
    </item>
    <item>
      <title>[Professional Education] Re: CFA Level 1 - Gurgaon Candidates</title>
      <link>http://www.kprofessionals.com/phorum/read.php?8,668,2371#msg-2371</link>
      <author>Poulomi</author>
      <description><![CDATA[Hi Gaurav,
I am taking the Level 1 exams in June 2012. Let me know if the study group you'd like to start is for Dec or for june exams.

Thanks
Poulomi]]></description>
      <category>Professional Education</category>
      <guid isPermaLink="true">http://www.kprofessionals.com/phorum/read.php?8,668,2371#msg-2371</guid>
      <pubDate>Sun, 27 Nov 2011 10:06:49 -0600</pubDate>
    </item>
    <item>
      <title>[General Discussion] ISiM Special Lecture (17)  “Individual Differences in Phishing Susceptibility</title>
      <link>http://www.kprofessionals.com/phorum/read.php?6,2370,2370#msg-2370</link>
      <author>Angrosh</author>
      <description><![CDATA[International School of Information Management
University of Mysore

ISiM Special Lecture (17)

“Individual Differences in Phishing Susceptibility: An Integrated Information Processing Model”


by

Dr. Arun Vishwanath, Ph.D., MBA
Director of Graduate Studies
Associate Professor
Department of Communication 
Adjunct Associate Professor
Management Science &amp; Systems
State University of New York at Buffalo 
USA 


Date and Time: November 30, 2011 : 11:00 AM

You are cordially invited

Dr.Shalini R Urs
Executive Director and Professor




Abstract: This study presents an integrated information processing model of phishing susceptibility grounded in prior research in information process and interpersonal deception. The model is refined and validated on a sample of intended victims of an actual phishing attack. The data provides strong support for the model’s theoretical structure and causative sequence, explaining close to fifty percent of the variance in individual phishing susceptibility. The results indicate that most phishing emails are peripherally processed and individuals make decisions based on simple cues embedded in the email. Interestingly, urgency cues in the email stimulated increased information processing thereby short circuiting the resources available for attending to other cues that could potentially help detect the deception. Additionally, the findings suggest that habitual patterns of media use combined with high levels of email load have a strong and significant influence on individuals’ likelihood to be phished. Consistent with social cognitive theory, computer self-efficacy was found to significantly influence elaboration, but its influence was mitigated by domain specific-knowledge. The presentation covers the model, its tests, the findings of the study, as well as the ways in which individuals can reduce their susceptibility to phishing based deception. 

Speaker Bio: 

Arun Vishwanath, Ph.D., MBA, is Associate Professor of Communication and the Director of the Graduate Program at the University at Buffalo. He is also an Adjunct Professor in the Department of Management Science &amp; Systems. His research focuses on cognitive, affective, and behavioral consequences of information on technology adopting units ranging from individual consumers and households to cultures and health care organizations. His research takes a systems theoretic approach and focuses on the dynamic, embedded nature of decision-making within interdependent system domains and the role of information in shaping the present and future states of such systems.

For further details visit www.isim.ac.in

INTERNATIONAL SCHOOL OF INFORMATION MANAGEMENT
University of Mysore, Manasagangotri, Mysore -570006
Ph: +91-821-2514699 | Fax: +91-821-2519209 | office@isim.ac.in]]></description>
      <category>General Discussion</category>
      <guid isPermaLink="true">http://www.kprofessionals.com/phorum/read.php?6,2370,2370#msg-2370</guid>
      <pubDate>Wed, 23 Nov 2011 01:54:30 -0600</pubDate>
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      <category>General Discussion</category>
      <guid isPermaLink="true">http://www.kprofessionals.com/phorum/read.php?6,2369,2369#msg-2369</guid>
      <pubDate>Sat, 22 Oct 2011 02:10:42 -0500</pubDate>
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      <category>General Discussion</category>
      <guid isPermaLink="true">http://www.kprofessionals.com/phorum/read.php?6,2368,2368#msg-2368</guid>
      <pubDate>Fri, 23 Sep 2011 02:42:49 -0500</pubDate>
    </item>
    <item>
      <title>[Professional Education] forming online study group for CFA</title>
      <link>http://www.kprofessionals.com/phorum/read.php?8,2367,2367#msg-2367</link>
      <author>dnpatel</author>
      <description><![CDATA[Hi&gt;&gt;&gt;&gt;
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so join me or reply me at contact2dattesh@gmail.com&gt;&gt;&gt;&gt;&gt;


we will share the study material and solve the doubts as well&gt;&gt;&gt;&gt;&gt;

Thanks]]></description>
      <category>Professional Education</category>
      <guid isPermaLink="true">http://www.kprofessionals.com/phorum/read.php?8,2367,2367#msg-2367</guid>
      <pubDate>Tue, 06 Sep 2011 04:54:19 -0500</pubDate>
    </item>
    <item>
      <title>[Jobs] New Jobs</title>
      <link>http://www.kprofessionals.com/phorum/read.php?9,2366,2366#msg-2366</link>
      <author>kprofessionals</author>
      <description><![CDATA[Now you can view the latest jobs and apply to them directly from this job board.]]></description>
      <category>Jobs</category>
      <guid isPermaLink="true">http://www.kprofessionals.com/phorum/read.php?9,2366,2366#msg-2366</guid>
      <pubDate>Fri, 17 Jun 2011 06:22:24 -0500</pubDate>
    </item>
    <item>
      <title>[Professional Education] ISiM PGDIM Admission 2011-12</title>
      <link>http://www.kprofessionals.com/phorum/read.php?8,2365,2365#msg-2365</link>
      <author>Angrosh</author>
      <description><![CDATA[PGDIM @ ISiM, University of Mysore - Admissions Open

For those looking for an exciting career in Information Management across the Industries and Knowledge Organizations.

Admissions are now open for Post Graduate Diploma in Information Management offered by the International School of Information Management (ISiM), University of Mysore in collaboration with some of the leading Information Schools across the globe - Dalhousie University, Canada; University of Michigan, USA; University of Pittsburgh, USA; Syracuse University, USA; International Institute of Information Technology, Bangalore and Informatics (India) Ltd., Bangalore.

What do we offer?

•	Cutting Edge Global Curriculum that imparts skill sets across the Information Management space – Intellectual foundations of Informatics to Introduction to Software Systems and Information Structures; Fundamentals of Business Organization to Information Management Framework and Tools and Design Methods for Interaction and Systems. Check out our syllabus for details.
•	Unique opportunity to be mentored by Industry Leaders 
•	Truly international learning experience – with faculty drawn from our partner institutions. Course would be taught by world renowned experts from across the academia and industry 
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•	Internships and projects with leading industry partners 
•	Informal but rigorous pedagogy

Who is eligible? 

•	Graduates in any Discipline

Important Dates 

Application Deadline	:  July 28, 2011
Offer Decision                : August 8, 2011
Course Start Date	: September 1, 2011

Costs to Note    
Programme Fee: Rs. 40,000/-

For application forms and more details, please visit http://www.isim.ac.in/html/pgdimadmission.htm or contact us at 

International School of Information Management
University of Mysore, Manasagangotri
Mysore – 570 006
Tel: +91-821-2514699; +91-821-2411417
Mobile: 9886970411, Fax: +91-821-2519209, Email: office@isim.ac.in]]></description>
      <category>Professional Education</category>
      <guid isPermaLink="true">http://www.kprofessionals.com/phorum/read.php?8,2365,2365#msg-2365</guid>
      <pubDate>Thu, 16 Jun 2011 07:28:11 -0500</pubDate>
    </item>
    <item>
      <title>[General Discussion] Indian Property Review</title>
      <link>http://www.kprofessionals.com/phorum/read.php?6,2353,2353#msg-2353</link>
      <author>yurie</author>
      <description><![CDATA[http://www.indianpropertyreview.com/ is the place to go if you plan to buy property in India. It is the only website where you can find reviews and ratings on properties in India.

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Yurie]]></description>
      <category>General Discussion</category>
      <guid isPermaLink="true">http://www.kprofessionals.com/phorum/read.php?6,2353,2353#msg-2353</guid>
      <pubDate>Sun, 30 Jan 2011 10:39:43 -0600</pubDate>
    </item>
    <item>
      <title>[Professional Education] Hows CFA going?</title>
      <link>http://www.kprofessionals.com/phorum/read.php?8,2352,2352#msg-2352</link>
      <author>kingfisher</author>
      <description><![CDATA[hey guys,
Its been a long time since any one posted update about his CFA exam prep. It used to be a very active board.. lets revive it so that it is beneficial for everyone..]]></description>
      <category>Professional Education</category>
      <guid isPermaLink="true">http://www.kprofessionals.com/phorum/read.php?8,2352,2352#msg-2352</guid>
      <pubDate>Tue, 25 Jan 2011 04:33:47 -0600</pubDate>
    </item>
    <item>
      <title>[Interviews] Re: Evalueserve interview</title>
      <link>http://www.kprofessionals.com/phorum/read.php?3,42,2348#msg-2348</link>
      <author>vegetablevn</author>
      <description><![CDATA[merohit2k4 Wrote:
-------------------------------------------------------
&gt; Hi everybody,
&gt; I had an interview today in EVS for equity
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&gt; company from career perspective into this field.
&gt; Although i dont know the outcome of the interview
&gt; but still want to complete all research from my
&gt; side.
&gt; 
&gt; Thanks


Hi everybody,

You can see same topic at the side bar of this site. You can find out some thing same your questions or use search box or this site.

Best rgs]]></description>
      <category>Interviews</category>
      <guid isPermaLink="true">http://www.kprofessionals.com/phorum/read.php?3,42,2348#msg-2348</guid>
      <pubDate>Mon, 11 Oct 2010 02:16:52 -0500</pubDate>
    </item>
    <item>
      <title>[Professional Education] Re: CFA Sponsorship</title>
      <link>http://www.kprofessionals.com/phorum/read.php?8,2329,2347#msg-2347</link>
      <author>isha</author>
      <description><![CDATA[Dear Tapiwa,
Good to know you are looking for CFA. We provide CFA (indian). Contact me if required.]]></description>
      <category>Professional Education</category>
      <guid isPermaLink="true">http://www.kprofessionals.com/phorum/read.php?8,2329,2347#msg-2347</guid>
      <pubDate>Thu, 07 Oct 2010 00:46:14 -0500</pubDate>
    </item>
    <item>
      <title>[Professional Education] Re: CFA June 2010 exam at 5 test centres in India</title>
      <link>http://www.kprofessionals.com/phorum/read.php?8,2333,2346#msg-2346</link>
      <author>isha</author>
      <description><![CDATA[Hi,
If you are looking for admission in indian cfa you can contact me isha.ibsbangalore@gmail.com, 9742274498.
Apart from this we also provide MBA, executive MBA, Master degree, bachelors degree, PG diploma courses and other professional courses. All approved by UGC.]]></description>
      <category>Professional Education</category>
      <guid isPermaLink="true">http://www.kprofessionals.com/phorum/read.php?8,2333,2346#msg-2346</guid>
      <pubDate>Thu, 07 Oct 2010 00:43:25 -0500</pubDate>
    </item>
    <item>
      <title>[Interviews] Re: Copal Partners Interview!!</title>
      <link>http://www.kprofessionals.com/phorum/read.php?3,527,2337#msg-2337</link>
      <author>jerryvn01</author>
      <description><![CDATA[abhishek.taneja Wrote:
-------------------------------------------------------
&gt; Dear Friends
&gt; 
&gt; 
&gt; Any idea what questions are asked in Copal
&gt; Partners Interview???


Hi everybody,

I uploaded one file. But It can not display. I used internet explorer 8.0.

How can I repair? Or some problems happened to IE8?

Rgs]]></description>
      <category>Interviews</category>
      <guid isPermaLink="true">http://www.kprofessionals.com/phorum/read.php?3,527,2337#msg-2337</guid>
      <pubDate>Thu, 01 Jul 2010 18:23:33 -0500</pubDate>
    </item>
    <item>
      <title>[Professional Education] CFA June 2010 exam at 5 test centres in India</title>
      <link>http://www.kprofessionals.com/phorum/read.php?8,2333,2333#msg-2333</link>
      <author>abhiguy</author>
      <description><![CDATA[Hi All,

Great news. I just got confirmation from CFA institute that they will be conducting June 2010 exams at 5 test centres in India - Bangalore, Chennai, Kolkata, Mumbai, and New Delhi.

Cheers]]></description>
      <category>Professional Education</category>
      <guid isPermaLink="true">http://www.kprofessionals.com/phorum/read.php?8,2333,2333#msg-2333</guid>
      <pubDate>Thu, 04 Feb 2010 04:00:35 -0600</pubDate>
    </item>
    <item>
      <title>[Professional Education] CAIA/Chartered Alternative Investment Analyst Program</title>
      <link>http://www.kprofessionals.com/phorum/read.php?8,2330,2330#msg-2330</link>
      <author>sraghu40</author>
      <description><![CDATA[Hi friends,
After a long time i am entering the discussions again. After having cleared FRM in 2006 in the first attempt will all but one in the top quartile, i am happy to share with you that I have cleared CAIA will all topics above 70% which is the maximum class interval, which is a two level program offered from Amherst USA, is the only Association in Alternative Investments like Hedge Funds, Private Equity, Real Estate, Managed Futures, Professional Ethics based on CFA standards. 

Level 1 is purely multiple choice and level 2 is combination of multiple choice and Essay Questions. The curriculum deals with complex valuations and Risk Analysis of the above investments in addition to rigorours Quantitative Modeling. Like FRM, the course includes several contemporary readings for evaluation in the exam. 

The Assoication established in the year 2002 started offering the program from 2003 and currently there are only about 3,500 Industry Professionals as of date, who have completed the program about 98% hailing from Investment Banking/Hedge Fund/Private Equity Firms.

I would suggest you visit www.caia.org to know more about the association

Welcome to another new dimension in your career enhancement path

Cheers
Raghu]]></description>
      <category>Professional Education</category>
      <guid isPermaLink="true">http://www.kprofessionals.com/phorum/read.php?8,2330,2330#msg-2330</guid>
      <pubDate>Tue, 01 Dec 2009 23:11:15 -0600</pubDate>
    </item>
    <item>
      <title>[Professional Education] CFA Sponsorship</title>
      <link>http://www.kprofessionals.com/phorum/read.php?8,2329,2329#msg-2329</link>
      <author>tapiwa</author>
      <description><![CDATA[Hi everyone my name is Tapiwa, I am currently looking for CFA Level 1 sponsorship for June 2010.Can anybody advise me how to get one, in order for me to attain my dream of being a Chartered Financial Analyst.]]></description>
      <category>Professional Education</category>
      <guid isPermaLink="true">http://www.kprofessionals.com/phorum/read.php?8,2329,2329#msg-2329</guid>
      <pubDate>Thu, 05 Nov 2009 01:35:17 -0600</pubDate>
    </item>
    <item>
      <title>[Professional Education] CFA Level 3 sponsor requirement</title>
      <link>http://www.kprofessionals.com/phorum/read.php?8,2328,2328#msg-2328</link>
      <author>abhiguy</author>
      <description><![CDATA[Hi. I just registered for L3 and was asked to apply for a membership to CFA society of your region. I selected - Indian Association of Investment Professionals.

Thereafter, I recieved a mail stating that - To complete your application, you must have two sponsors: one regular member of CFA Institute and your supervisor. Either the CFA Institute regular member or the supervisor must be a member of the society you selected. If you cannot meet the supervisor requirement, you may substitute another regular member of CFA Institute.

Hss anyone else registering for L3 got the same message?]]></description>
      <category>Professional Education</category>
      <guid isPermaLink="true">http://www.kprofessionals.com/phorum/read.php?8,2328,2328#msg-2328</guid>
      <pubDate>Thu, 24 Sep 2009 04:51:33 -0500</pubDate>
    </item>
    <item>
      <title>[Professional Education] CFA Level 1 in December 2009</title>
      <link>http://www.kprofessionals.com/phorum/read.php?8,2327,2327#msg-2327</link>
      <author>nimisha</author>
      <description><![CDATA[Hi everyone,

I am taking level 1 in December and would like to get in touch with others who are taking the exam in December so that we can study together / share notes / problems etc. We have roughly 3 months left for the exam and I am surprised that no one is asking any questions.

Please feel free to post your queries, and i will be glad to answer them to the best of my ability

Nimisha]]></description>
      <category>Professional Education</category>
      <guid isPermaLink="true">http://www.kprofessionals.com/phorum/read.php?8,2327,2327#msg-2327</guid>
      <pubDate>Thu, 13 Aug 2009 22:55:50 -0500</pubDate>
    </item>
    <item>
      <title>[General Discussion] Interview of Mr. Sanjay Kumar, founder and CEO, vCustomer Care</title>
      <link>http://www.kprofessionals.com/phorum/read.php?6,2326,2326#msg-2326</link>
      <author>yurie</author>
      <description><![CDATA[vCustomer is a provider of customer care contact center solutions and services. It provides CRM services to the finance, e-retail, technology, telecommunications, travel and related Industries.

The company's services include call center consulting, inbound and outbound services, loyalty management, up-sell and cross-sell services, technical support, back-office services, marketing, and pre-sale research and support. 

vCustomer is now focusing more on technology to provide and assist customer of its client on multiple channels of communication such as voice call, web, social networking sites, SMS etc, in an automated manner.

Sanjay Kumar, founder and CEO, vCustomer Care, in an interaction with Prasoon Srivastava of CIOL, gives insight in to the business of the company in present economic environment and technology adoption that the company is primarily focusing on. Excerpts:

How had been the market dynamics for your business in the last one year?

There are certain verticals that were severely impacted by the global slowdown. One is BFSI, particularly banking and finance, and the other is retail. Both the sectors had severe setback in terms of business volume. However, among the companies, there is a trend of moving towards automation because it is the fastest and sustainable way to cut cost in most effective way. 

Now clients are not only keen on price point but also on the capability of platform as to whether it can automatically handle queries coming from web, e-mail, phone and other platforms. If you want a customer to get some information you can send them an SMS through automated system and simultaneously provide them with IVR (Interactive Voice Response) support. You need to bring in multiple technologies to achieve an automated way of allowing customers to get information with almost no cost.

On phone, you are able to provide instant customer service. How much does it take in providing service on the web?

It is just the opposite. While making a call a customer care executive has to be on phone most of the time. In automation mechanism, there is no hold.

There are websites which provide live chat service on their web page but it takes time for their executive to reply. How do you make sure that in such cases the services are provided in least time?

In the automated service there is no need of an agent. The delay on web chat happens when there is an agent involved in it. But in IVR, there are no agents. This is what we have in our offering to the client. For example, in the case of airline clients, we deal with them by sending SMS. We do this in one go to all the passengers. 

In the normal case, many of the passengers immediately start calling the airline. We, instead of just sending an SMS, give them options like re-book the ticket on a particular date or refund with code in the message. Therefore passengers don't need to call and can solve their problem through an SMS itself. In this case, all passengers can be handled in an automated manner without involving any agent.

How convenient are these kinds of services as far as technical problems are concerned?

This kind of service cannot be implemented without technical support at the moment. At present we need to involve agents. 

Which are the segments where you are seeing increase in adoption of automated customer service?

We have implemented automated solutions in banking system. In retail sector, the automated system helps customer in checking product availability, purchase, price of products, booking of product and so on. 

How is this kind of retail practices working among enterprises in India?

They are very much interested. I am surprised that in India, people are starting to see the value in making payment upfront in the automation system.

What would be the return on investment like, if you prefer automated system over manual system?

There is a huge cost difference. In providing manual service, the client incurs cost in the way of salary. In the case of automated system, a client can make up the cost in three to four months.

How many of your clients have shown willingness to adopt automated service system?

At this point of time, I would say that out of our 25 clients there are two who have gone for automation. Most clients have an IVR but there are two kinds of IVR. One is which that only provides information, while the other one is capable of transaction. We have four clients who have adapted transactional IVR.

We have been seeing recovery in Indian market. How is this being reflected in your business model?

For our business, there was never a slowdown in Indian market, because the customer base of our clients had been growing. What may have happened is that they may have cut down some of the marketing cost but on customer service side there had been no cut.

What had been the impact on the business in your overseas market?

At international level, as I mentioned, we saw slowdown in retail and banking segment. Geographically we have UK, Europe and US market. The condition was more or less the same in these markets. All these were impacted by the slowdown.

Do you have any consolidation plans in your chart?

No, we don't have any strategic plans as such. We will only like to open some of our US centers in the coming days. This would be our primary focus.

There are some BPOs who have moved in to rural India to reduce cost. Do you have any such plans?

It (going to rural areas) does not make sense for us. We are not looking at just adding people. We need to focus on adding technology. We are looking for clients who are more interested in having less agents and more technologies.

What are the major issues that lie before you in running BPO in India?

I don't think that there are any significant barriers in doing business in India today. There may be some regulatory limitations that don't make any sense but it is not tough to run BPO business in India.

How do you see Home Agents concept picking up among BPOs in India?

I think this concept is not fit for India at present. We have been trying it for a while but it probably is not a strategic focus for us. The fundamental challenge is that most of the agents in metros don't have their own home. They share with friends or colleagues a house where they don't have space to have uninterrupted, quite and safe environment. Power situation in India is also very uncertain.

What about housewives having their own home and coming forward as home agent?

Housewives are possibilities but we have not seen them coming forward. Most of our employees are young students. Theoretically it all work but practically speaking it is very unlikely. This concept can go down well in KPO sector but not suitable in the case of BPOs. Today, we pay our employees between Rs 8000 to Rs 20000. If someone has his home, then that person would like to make somewhere between Rs 40000 to Rs 50000 per month. Then in such case it would be a different industry like KPO.

How is the adoption of BPO service in government sector?

We are involved in health projects like disease prevention helplines. We are also working on population management projects and are trying to find some work which has social values attached to it.

Source: http://news.ciol.com/News/Interviews/We-never-saw-a-slowdown-in-India/3809123109/0/]]></description>
      <category>General Discussion</category>
      <guid isPermaLink="true">http://www.kprofessionals.com/phorum/read.php?6,2326,2326#msg-2326</guid>
      <pubDate>Thu, 13 Aug 2009 12:24:36 -0500</pubDate>
    </item>
    <item>
      <title>[General Discussion] Top 10 KPOs in India</title>
      <link>http://www.kprofessionals.com/phorum/read.php?6,2325,2325#msg-2325</link>
      <author>yurie</author>
      <description><![CDATA[Dear All,

Following is the list of top 10 KPOs in India:

1. Genpact: Formerly GECIS, Genpact had revenues of US$ 493 million in 2005. The relatively small KPO unit is a complementary arm to its main BPO business. Genpact’s KPO specializes in competitive intelligence, campaign management, program tracking, customer relationship management, customer value mapping, research, database generation, and others. The KPO has staff strength of 1200 people, of which more than 90% has advanced degrees. 


2. Evalueserve: Based in Gurgaon, it has 650 people engaged in market research and business intelligence. Nearly 45% of the company’s revenues come from math related projects. Evalueserve has a research firm called Global Sourcing Now, which specialises in high-quality research reports.

3. Ugam Solutions: Ugam Solutions entered the area of market research analytics in 2001, much before the term KPO was coined. Their business involves the study of consumer minds, their behaviour and habits, for evolving a basis for business development initiatives of global companies. It has now grown to a 400-member organization.

4. WNS: A Mumbai-based BPO, WNS has just started its KPO division for market research with 300 people. It operates in the knowledge services business segment and offers high-end services such as market, investment and business research.

5. 24/7 Customer: This BPO was listed in the Leaders category of IAOP’s (International Association of Outsourcing Professionals) Global 100 list. Its KPO focuses on customer analytics, where it studies consumer behaviour and analyses data pertaining to related activities such as campaigns and marketing activities.

6. ICICI OneSource: Acquiring a US-based research firm, Pipal in 2004, ICICI OneSource offers high-end customised business research and collections, analytics and information services. It had revenues of US$ 42 million in 2003-04.

7. EXL Service: This BPO acquired Inductis, a leading strategy and analytics company serving the financial services and insurance industries, in June 2006 to form an independent subsidiary. Inductis had revenues of US$ 20 million in 2005. The new entity will focus on consulting, research and analytics.


8. Copal Partners: Founded in 2001, Copal Partners provides company and sector research to its clients, which include Wall Street investment banks, hedge funds, private equity firms and private and public corporations. It was formed by professionals from McKinsey &amp; Co., Citigroup, and GE Capital. In 2005, it entered into an agreement with Reuters to provide financial institutions with customized company research and sector analysis. With revenues of US$ 6 million, it plans to expand to 400 employees by the end of 2006.

9. Pangea3: Based in Mumbai, Pangea3 provides services areas such as patent research, analysis and prosecution support; document review, litigation and due diligence; contract drafting management and administration; legal research and business information research. With an employee strength of 100, its revenues are expected to be US$ 2.5 million this year.

10. TechBooks: This is a leading KPO in publishing and services publishing
houses such as Cambridge University Press, Blackwell, Hall, Pearson and Tata Mc-Graw Hill in providing electronic content services and solutions. It plans to get into e-learning services with broad application in the corporate, government and education markets.]]></description>
      <category>General Discussion</category>
      <guid isPermaLink="true">http://www.kprofessionals.com/phorum/read.php?6,2325,2325#msg-2325</guid>
      <pubDate>Thu, 13 Aug 2009 12:21:32 -0500</pubDate>
    </item>
    <item>
      <title>[Professional Education] Re: Question on Future Value</title>
      <link>http://www.kprofessionals.com/phorum/read.php?8,2322,2324#msg-2324</link>
      <author>SD_VK</author>
      <description><![CDATA[Which calculator are you using?]]></description>
      <category>Professional Education</category>
      <guid isPermaLink="true">http://www.kprofessionals.com/phorum/read.php?8,2322,2324#msg-2324</guid>
      <pubDate>Tue, 04 Aug 2009 12:26:02 -0500</pubDate>
    </item>
    <item>
      <title>[Professional Education] CFA Level 1 December 2009 exam</title>
      <link>http://www.kprofessionals.com/phorum/read.php?8,2323,2323#msg-2323</link>
      <author>nimisha</author>
      <description><![CDATA[Hi All,

I am planning to appear for CFA Level 1, in December 2009.

Others who appearing for the same please share your plans.]]></description>
      <category>Professional Education</category>
      <guid isPermaLink="true">http://www.kprofessionals.com/phorum/read.php?8,2323,2323#msg-2323</guid>
      <pubDate>Sat, 01 Aug 2009 03:03:24 -0500</pubDate>
    </item>
    <item>
      <title>[Professional Education] Question on Future Value</title>
      <link>http://www.kprofessionals.com/phorum/read.php?8,2322,2322#msg-2322</link>
      <author>nimisha</author>
      <description><![CDATA[Hi .. I was going thru TVM n faced the following problem while solving a sum. Please help :

These questions have been taken from Schweser notes 

1)What is the future value of an ordinary annuity that pays $150.00 per year at the end of each of the next 15years, given the investment is expected to earn a 7% rate of return ?calculate FV?

from the info , we get : N= 15, I/Y=7%. PMT = -150.

we have to calculate FV..but do we have any formula to calculate FV if PMT is given ? i cudnt find newhere..

if theres a formula to calculate PV n FV using PMT, then leme know.

thank you.]]></description>
      <category>Professional Education</category>
      <guid isPermaLink="true">http://www.kprofessionals.com/phorum/read.php?8,2322,2322#msg-2322</guid>
      <pubDate>Sat, 01 Aug 2009 03:01:36 -0500</pubDate>
    </item>
    <item>
      <title>[General Discussion] No plan for drought-proofing the economy</title>
      <link>http://www.kprofessionals.com/phorum/read.php?6,2321,2321#msg-2321</link>
      <author>yurie</author>
      <description><![CDATA[In June, from peasants to the prime minister's office, everyone was praying for rains. In July, their prayers seem to be heard, and some catching up of delayed monsson has occurred. But still, the cumulative rainfall of the country from June 1 to July 9, was deficient by 34% from its Long Period Average (LPA) of 89 cms measured over a fifty-year period of 1941-90. 

It is strange that while we boast of resilience of Indian economy from global financial shocks, yet a 15-day delay in monsoon can send jitters to policymakers. The reason for this paradox is the huge under-investment in water resources, as also the almost complete lack of institutional and pricing reforms in the water sector, including power for irrigation. 

Indian agriculture is still considered a gamble in monsoons as about 60% of cropped area remains rainfed. This need not be so, and the fate of Indian peasants can change in just five years if the policymakers decide to scale up investments in the irrigation sector, from rainwater harvesting schemes to small and medium, and even large, irrigation schemes to, say, Rs 40,000 crore a year for the next five years, as has been done for National Rural Employment Guarantee Act (NREGA) programme. 

The reason is that there are more than 400 irrigation projects waiting to be completed, which need a total investment of more than Rs 200,000 crore. But the budget allocation under Accelerated Irrigation Benefit Programme for 2009-10 is only Rs 9,700 crore. 

No wonder, at this pace, Indian peasants will keep looking up to the sky for the next 20 years. Enhanced budget allocations alone will not solve the problem. The irrigation sector needs a major dose of institutional and price reforms to &quot;tame the anarchy&quot;. 

Unfortunately, there is no such vision, no priority, and there is no solid agenda on the table towards drought-proofing the economy. The proposal for inter-linking of rivers has been gathering dust for years. No wonder then Indian agriculture remains hostage to the vagaries of monsoons]]></description>
      <category>General Discussion</category>
      <guid isPermaLink="true">http://www.kprofessionals.com/phorum/read.php?6,2321,2321#msg-2321</guid>
      <pubDate>Tue, 21 Jul 2009 22:49:58 -0500</pubDate>
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